We want you to be completely satisfied with your purchase. If you're not happy with your order, we'll help you return it.
Return eligible items within 3 days of delivery for a full refund
Log into your account and select the items you want to return
Print the prepaid return shipping label we provide
Pack items securely and drop off at any authorized location
Receive your refund within 5-7 business days after we receive the return
To initiate a return, please contact our support team within 3 days of receiving your item. Include your order number, reason for return, and clear photos (if damaged). We will guide you through the next steps.
If the item is defective or damaged upon arrival, K.R.A Initiative Ltd will cover return shipping costs. Otherwise, the customer is responsible for return shipping fees.
Once we receive and inspect your returned item, we will process your refund within 2–3 business days. Depending on your bank, the refund may take 5–7 business days to appear in your account.
Yes, exchanges are allowed for items that are unopened and unused. You can request an exchange for the same item or a different product of equal value, subject to availability.
Our customer service team is here to help you with any questions about returns.
or +1 (437) 242-4504